Shipping & Delivery Policy Welcome to MrShoko. We aim to process and deliver your order as quickly and efficiently as possible. Please review the following information regarding shipping, delivery times, tracking, and potential delays. ## 1. Shipping Area MrShoko currently ships to addresses within Israel only. International shipping is not available at this time.
## 2. Order Processing Orders are typically processed within **1–3 business days** after payment confirmation. Business days are Sunday through Thursday and do not include Fridays, Saturdays, Israeli public holidays, holiday eves, or other non-business days. Once an order has been processed and dispatched, the estimated delivery period begins.
## 3. Estimated Delivery Times Estimated delivery time is generally: **7–18 business days after dispatch.** Delivery times are estimates and may vary depending on the destination, fulfillment location, carrier, customs procedures, holidays, security situations, or other circumstances outside the ordinary delivery process. Any delivery estimate displayed during checkout or on the website should be considered together with this Shipping & Delivery Policy.
## 4. Shipping Costs The applicable shipping cost, if any, will be clearly displayed to the customer during checkout before payment is completed. From time to time, MrShoko may offer free shipping as part of a promotion or for qualifying orders.
## 5. Fulfillment & Dropshipping MrShoko operates using a fulfillment and dropshipping model. Products may be dispatched directly from third-party suppliers or fulfillment centers, including fulfillment locations outside Israel. As a result, orders containing more than one item may occasionally arrive in separate packages and at different times. Receiving separate packages does not necessarily indicate that an item is missing from the order.
## 6. Order Tracking Where tracking information is available, customers will receive tracking details by email after the order has been dispatched. Please note that tracking information may take several days to become active or update after shipment. In some cases, tracking availability and frequency of updates depend on the shipping carrier.
## 7. Customer Information Customers are responsible for providing accurate and complete delivery information when placing an order, including: * Full name * Complete delivery address * Apartment or unit number, where applicable * Postal code, where applicable * A valid telephone number * A valid email address MrShoko is not responsible for delays caused by incorrect or incomplete information provided by the customer. If you notice an error in your shipping information, please contact us as soon as possible at **[mrshoko72@gmail.com](mailto:mrshoko72@gmail.com)**. We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed once an order has entered processing or has been shipped.
## 8. Remote Areas Deliveries to remote or less frequently serviced areas may take longer than the standard estimated delivery period. Where a carrier is unable to provide normal delivery service to a particular location, alternative delivery arrangements may be required.
## 9. Delays Delivery may occasionally be delayed due to circumstances such as carrier disruptions, customs processing, unusually high order volumes, holidays, strikes, severe weather, security situations, emergencies, or other circumstances affecting transportation and delivery services. If we become aware of a significant issue affecting your order, we will make reasonable efforts to assist you and provide available information regarding its status. Nothing in this section limits any mandatory rights available to consumers under applicable Israeli law.
## 10. Lost or Undelivered Orders If your order has not arrived within the estimated delivery period, please contact us at: **[mrshoko72@gmail.com](mailto:mrshoko72@gmail.com)** Please include your full name and order number. We will review the available tracking information and, where appropriate, contact the relevant supplier or shipping provider to investigate the shipment. Where an order is determined to have been lost or cannot be delivered, the matter will be handled in accordance with applicable law and the circumstances of the order.
## 11. Damaged Products If your order arrives damaged, please contact us as soon as possible at **[mrshoko72@gmail.com](mailto:mrshoko72@gmail.com)** and provide: * Your order number * A description of the issue * Clear photographs of the product and, where relevant, the shipping packaging We will review the issue and provide the appropriate solution in accordance with our Returns & Refund Policy and applicable law.
## 12. Multiple Packages Products from the same order may be shipped separately. If you receive only part of your order, please check your shipping confirmation and tracking information before contacting us, as the remaining items may still be in transit.
## 13. Contact Us For questions regarding shipping, tracking, or delivery, please contact: **MrShoko Customer Service** **Email:** [mrshoko72@gmail.com](mailto:mrshoko72@gmail.com) Please include your order number whenever contacting us regarding an existing order. **Last updated: September 10, 2026**
